Privacy Policy and Good Faith Estimate

Privacy Policy:

Privacy Policy

Last Updated: August 13, 2026

Lavender Haven Counseling PLLC ("Lavender Haven Counseling," "we," "us," or "our") respects your privacy and is committed to protecting information you provide when visiting our website, www.lavenderhavencounseling.com (the "Website").

This Privacy Policy explains what information may be collected through our Website, how we may use that information, when it may be disclosed, and the choices available to you.

This Privacy Policy applies to information collected through the Website and is separate from our Notice of Privacy Practices for protected health information (PHI). If you are a current or prospective therapy client, our Notice of Privacy Practices provides additional information about how your health information may be used and disclosed under applicable law.

By using the Website, you acknowledge that you have had an opportunity to review this Privacy Policy.

Information We May Collect

Depending on how you interact with our Website, we may collect information such as:

  • Name

  • Email address

  • Telephone number

  • Information you voluntarily provide through contact or inquiry forms

  • Information included in communications you send to us

  • Appointment or scheduling information

  • Website usage information

  • IP address and general location information

  • Browser type, device information, and operating system

  • Information collected through cookies or similar technologies

Please do not submit sensitive health information, detailed clinical information, or other confidential information through a public website form unless specifically requested through a secure system.

Information submitted through a website contact form or email may not be subject to the same privacy protections as information maintained within our secure electronic health record or other HIPAA-compliant systems.

How Information Is Collected

We may collect information:

  • Directly from you when you contact us, complete a form, request information, or otherwise interact with the Website;

  • Automatically through cookies, analytics, server logs, or similar technologies; and

  • Through third-party service providers that assist with website functionality, scheduling, communications, payment processing, or other business operations.

Cookies and Analytics

Our Website may use cookies and similar technologies to support website functionality, understand website traffic, improve user experience, and maintain website security.

Third-party services used on our Website may have their own privacy policies and practices. We do not control the privacy practices of independent third parties.

Where applicable, you may adjust cookie settings through your browser or other available website controls.

Because this is a healthcare practice website, Lavender Haven Counseling will take reasonable steps to avoid using online tracking technologies in a manner that improperly discloses protected health information. Federal regulators have specifically cautioned healthcare organizations about privacy and security risks associated with online tracking technologies. 

How We Use Information

Information collected through our Website may be used to:

  • Respond to inquiries and requests;

  • Communicate with you about services;

  • Facilitate appointment requests or scheduling;

  • Provide information about our counseling services;

  • Maintain and improve the Website;

  • Monitor website security and functionality;

  • Process transactions when applicable;

  • Comply with legal and regulatory requirements; and

  • Carry out other purposes disclosed at the time information is collected or permitted by applicable law.

We do not sell your personal information for monetary consideration.

We do not use or disclose protected health information for marketing purposes except as permitted by applicable law and, when required, with the appropriate authorization. HIPAA generally requires authorization for uses or disclosures of PHI for marketing, subject to limited exceptions. 

Information Sharing

We may disclose information to third parties when reasonably necessary to operate our Website or provide requested services, including service providers that assist with:

  • Website hosting and maintenance;

  • Scheduling;

  • Secure electronic communications;

  • Payment processing;

  • Technology and information security;

  • Website analytics; and

  • Other administrative or business functions.

Where HIPAA applies, vendors that create, receive, maintain, or transmit PHI on behalf of Lavender Haven Counseling may be required to enter into appropriate Business Associate Agreements (BAAs) and comply with applicable privacy and security requirements.

We may also disclose information when required or permitted by law, including in response to valid legal process or to protect the rights, safety, or security of Lavender Haven Counseling, our clients, or others.

Protected Health Information and HIPAA

Lavender Haven Counseling may be subject to the Health Insurance Portability and Accountability Act ("HIPAA") and other federal and state privacy laws with respect to protected health information.

Our Notice of Privacy Practices explains how we may use and disclose PHI and describes your rights regarding your health information.

You may request a copy of our Notice of Privacy Practices at any time. The Notice of Privacy Practices is also available through our Website.

HHS requires covered healthcare providers with direct treatment relationships to make their NPP available to individuals and prominently post it on websites that provide information about their services. 

Email and Electronic Communication

Email and other electronic communications may not always be completely secure. Please avoid sending highly sensitive clinical or personal information through ordinary email unless we have specifically instructed you to do so through an appropriate secure communication method.

If you are an established client, please use the secure communication method provided by Lavender Haven Counseling for clinical communications whenever possible.

Children's Privacy

Our Website is intended for general use and is not designed to knowingly collect personal information from children without appropriate authorization.

We do not knowingly request or collect personal information from children for purposes unrelated to providing or coordinating appropriate services.

If you believe a child has submitted information through our Website inappropriately, please contact us at the email address below.

Third-Party Websites

Our Website may contain links to third-party websites, resources, or services.

Lavender Haven Counseling does not control the privacy practices, security, or content of third-party websites. Visiting an external website is subject to that website's own terms and privacy policy.

We encourage you to review the privacy policies of third-party websites before submitting personal information.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information maintained by Lavender Haven Counseling.

However, no website, electronic communication system, or method of transmitting information over the internet can be guaranteed to be completely secure.

If a security incident or breach occurs, Lavender Haven Counseling will respond in accordance with applicable federal and state law. Depending on the information involved and the applicable legal requirements, different breach-notification obligations may apply. 

Your Privacy Choices

You may:

  • Choose not to provide information through optional website forms;

  • Disable or restrict cookies through your browser settings;

  • Unsubscribe from non-clinical marketing communications using the unsubscribe option provided; and

  • Contact us with questions regarding our Website privacy practices.

Please note that disabling certain cookies or website technologies may affect Website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws.

When changes are made, the updated policy will be posted on this page with a revised Last Updated date.

Good Faith Estimates

At Lavender Haven Counseling PLLC, I believe in transparency and want you to feel informed about the cost of your care. If you are uninsured or choose not to use insurance, you have the right to receive a Good Faith Estimate of the expected cost of your services before beginning care.

Your estimate will outline the anticipated cost of services based on the information available at the time. Because therapy is individualized, your actual costs may vary if your frequency or type of services changes.

If you have questions about your Good Faith Estimate or the cost of services, please reach out to Lavender Haven Counseling PLLC at info@lavenderhavencounseling.com

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Lavender Haven Counseling PLLC
Email: amandajo.ann.serrano@gmail.com